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Frequently asked questions
Straight answers about how Capitalix Invest works, what it costs, and what to expect as a first-time investor. If your question isn't covered here, reach out through the contact page.
What does Capitalix Invest actually do?
Capitalix Invest applies automated data analysis to public market information and surfaces it in a simplified format, built specifically for people who are new to investing and want less noise than a traditional trading terminal.
Is Capitalix Invest a broker or a financial advisor?
No. Capitalix Invest is a data and analysis tool. It does not provide personalised financial advice, and any decisions made using the platform remain the responsibility of the account holder.
How does the zero-fee structure work?
There are no per-trade commissions and no recurring platform fees on standard activity. Pricing details, including any exceptions, are outlined clearly at sign-up so there are no surprises later.
Who is Capitalix Invest built for?
The platform is designed primarily for first-time or early-stage investors who want a simplified, guided way to understand market data without needing prior trading experience.
Do I need prior investing experience to use it?
No. The interface and the underlying analysis are built to be understandable without a finance background. Explanations are kept plain and jargon is minimised throughout.
How is the market data sourced and updated?
Data is drawn from publicly available market sources and processed through our analysis pipeline. Update frequency depends on the specific data type and is noted alongside the relevant figures in the product.
Can I use Capitalix Invest on mobile devices?
Yes, the platform is built to work across modern browsers on desktop and mobile. There is no separate native app requirement to get started.
What happens during onboarding?
New accounts go through a short setup process to confirm identity and preferences, after which the dashboard and analysis tools become available. Specific steps are detailed during sign-up.
Is my data kept private?
Account and usage data is handled according to our published privacy policy. We recommend reviewing that page for full details on what is collected and how it is used.
Can I close my account at any time?
Yes. Account closure can be requested at any point, and any applicable terms around that process are described in our terms of service.
Does Capitalix Invest guarantee investment returns?
No. Capitalix Invest provides analysis and data tools only. All investing carries risk, and nothing on this platform should be read as a guarantee of performance or outcome.
How do I get support if I have an issue?
You can reach our team through the contact page. We aim to respond to account and product questions as promptly as we're able to.
This page is intended as a general reference and is updated periodically. For specifics on fees, data handling, or account terms, refer to the relevant policy pages or contact us directly.